Terms of Service
Effective September 19, 2026
By accessing capitalstays.ca or engaging Capital Stays Property Management’s services, you agree to these Terms.
1. Acceptance of Terms
By accessing capitalstays.ca or engaging Capital Stays Property Management’s services, you agree to these Terms.
2. Our Services
Capital Stays provides short, mid, and long-term property management services. The founder of Capital Stays is also a registered real estate salesperson with RE/MAX Boardwalk Realty, Brokerage. Any real estate trading services requiring registration under Ontario law are provided separately through RE/MAX Boardwalk Realty, Brokerage and are not provided by Capital Stays Property Management. Such services are subject to applicable brokerage agreements and the requirements of the Real Estate Council of Ontario (RECO).
3. Role as Property Manager
Capital Stays may provide property management services on behalf of individual property owners. Capital Stays does not own the properties it manages unless expressly stated otherwise. Certain decisions, approvals, obligations and responsibilities relating to a managed property may remain with the property owner, subject to the applicable property management agreement, lease, booking terms and applicable law.
4. Bookings, Cancellations, and Refunds
Bookings are subject to availability and confirmation. Pricing, dates, and property information are provided in good faith but remain subject to confirmation. Cancellation and refund terms are specified at the time of booking; deposits may be non-refundable within a stated period before the stay. Please raise any charge dispute with us at info@capitalstays.ca before initiating a chargeback.
5. Deposits
Security and damage deposits, where applicable, are governed by the terms provided at booking or lease signing. Where legally permitted, deposits may be subject to standard deductions for damage, excessive cleaning, or violations of property rules. Deposits may vary by property and booking type and are subject to applicable tenancy and consumer laws.
6. Tenancies
Long-term residential tenancies are governed by the applicable lease and residential tenancy legislation in the province where the property is located, including Ontario’s Residential Tenancies Act, 2006, where applicable.
7. Guest and Tenant Obligations
Guests and tenants agree to use properties responsibly, follow posted and agreed property rules, and accept responsibility for damage beyond normal wear and tear.
8. Payments
Payments may be made through Stripe-powered card processing or by electronic transfer where offered. Capital Stays issues monthly invoices for management fees charged to owners and rent charged to tenants. HST applies to management fees in accordance with Canadian tax law.
9. Accounts
If you are given access to an Owner Portal or Guest Portal, you are responsible for safeguarding your login credentials and for activity conducted through your account. Notify us promptly at info@capitalstays.ca if you suspect unauthorized access.
10. Website Information Disclaimer
Listings, availability, pricing, and other website content are provided for informational purposes and are subject to change and confirmation. We make reasonable efforts to keep this information accurate and current.
11. Limitation of Liability
To the fullest extent permitted by law, Capital Stays is not liable for indirect, incidental, or consequential damages arising from your use of our website or services, except where liability cannot legally be excluded or limited.
12. Intellectual Property
All content on capitalstays.ca, including the Capital Stays brand identity, belongs to Capital Stays or its licensors and may not be reproduced, distributed, or otherwise used without permission.
12.1 Real Estate Listing Information and Compliance Access
PropTx, its member boards and other PropTx Members, or their authorized representatives, are expressly authorized to access this website for the purpose of verifying compliance with the PropTx MLS Rules and monitoring the display of listings. Listing information is provided solely for personal, non-commercial use. Users may not copy, redistribute, scrape or data-mine listing information. Users may not use any AI system or technology to collect, store, re-organize, analyze, summarize or manipulate listing information.
13. Governing Law
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.
14. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
15. Contact Us
Capital Stays Property Management · Email: info@capitalstays.ca